ATT

Ken Richter, Account Manager
954-838-1743

Kim Xiong, Pre-Sales MetroE/Lightgate/MIS
404-927-8180 (o), 678-985-6683 (c)

Order Processing Inward Only Business Lines/MegaLink/LightGate, 866-233-0373,  Order Processing Group Escalation to AnnMarie Peters WSC Manager 714-284-2111.  Second level escalation again to Katrine Hofmann 714-284-2100.

Order Processing for MetroE/Frame Relay/Lightgate directly FISPA for approval which is then forwarded to Sheila Pyle and copied to Kim Xiong.  Order Processing will be assigned to an ATT Communication Consultant who will send an Order Acknowledgement email (remember this person/keep this email).  Order status requests can be sent to SSG Group or the Communication Consultant after the Order has been assigned to a Communication Consultant (MetroE ultimately is assigned to a MetroE project manager who  you would contact/work with through installation).  Order Processing Escalation to Denise Moree 214-464-4911.  Second level escalation to Katrine Hofmann 714-284-2100.

Kristina Panakova, 816-569-7204 MetroE Project Manager, or Veronika Svetlikova, 816-569-7323.  The manager of these project managers is Viktor Peller, 612-736-6475.

WSC Billing Group (not to be used for MIS and LDPL) 866-396-7351 Option 2.

Inward Only Business Lines – Usually used in conjunction with FISPA’s DSL agreement to enable members to control the customer billing relationship for the phone line and DSL service.

Frame Relay – BellSouth Frame Relay service offers a cost-effective, high performance alternative for data transmission. Frame Relay is a reliable, connection-oriented packet mode service that delivers speed and flexibility for business.

Digital Subscriber Line (DSL) including 6M – Digital Subscriber Line (DSL) is a technology that allows high-speed data transfer over existing copper facilities. DSL is also a generic term used to describe a set of technologies that are similar, such as ADSL, IDSL, SHDSL, and SDSL. DSL makes the transport of multimedia applications over existing twisted pair copper telephone lines possible.

Lightgate (DS3) and Megalink (T1) – Provides point to point T1 connectivity between ISP host site and clients within the LATA. Utilizing a Lightgate (DS3) from Central Office (CO) to ISP host site to deliver up to 28 Megalinks (T1) on a single DS3 interface. The pricing for the DS3 includes up to 4 miles from serving CO. The T1s are flat-rated by mileage band, which is measure from ISP host CO to client serving CO. The local loop to the client is already included in the mileage pricing.

H O T ! Metro Ethernet Service – This is a fiber based high speed transport service utilized for the interconnection of customer owned Local Area Networks (LANs), it is fully compatible with 802.3, 3u, 3z, 3p, 3q. Allows for full duples at speeds from 10Mbps to 1000Mbps. Can be provisioned as point to point service, or as a many to one service, with multiple clients pointing to a single host circuit. There are two service configurations: Basic and Premium.

NEW & HOT – ATT Managed Internet Service (MIS) – This is a tier one Internet/IP and MPSL service best delivered in the 22-state ATT territory via T1, nxT1, DS3, or MetroE (EaMIS). Also available in the lower 48 out-of-state territory.

NEWER & HOTTER – ATT Long Distance Private Line (LDPL)